Terms of service

OVERVIEW
This website is operated by www.comptoirbakery.co.uk. Throughout the site, the terms “we”, “us” and “our” refer to www.comptoirbakery.co.uk. www.comptoirbakery.co.uk offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy which can be found on our FAQ page. 
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our Policies in our FAQ section. 

SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
Certain content, products and Services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here: [LINK TO PRIVACY POLICY]

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall www.comptoirbakery.co.uk, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless www.comptoirbakery.co.uk and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom.

SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - BAKERY SCHOOL AND LESSONS

1. Health and Safety

For everyone’s comfort and safety, all participants are kindly asked to wear closed-toe, flat, non-slip shoes. Unfortunately, we won’t be able to admit participants who do not meet this requirement.

If you have any cuts or wounds, they will need to be covered with a blue plaster. We’re happy to provide one during the lesson if needed.

If you have experienced food poisoning within the past 48 hours, or have been in contact with someone who has, please let us know and refrain from attending the lesson.

2. Food allergy & Dietary Requirements:

Our lessons use a set of essential ingredients that cannot always be substituted. If you have any food allergies or specific dietary requirements, please get in touch with us in advance so we can advise you accordingly. While we take care in our preparation, please note that our kitchen is not free from cross-contamination.

We’re always working on developing new classes to be as inclusive as possible and would love to hear your ideas. Feel free to share what you’d like to see next at Comptoir Bakery.

If you have any specific conditions (such as disabilities, pregnancy, epilepsy, learning difficulties, or similar), please let us know ahead of time so we can ensure the best possible experience for you.

3. Age requirement

The lessons are open for anyone above 16 years old.

4. Companion Ticket Policy

We’re happy to offer companion tickets for those who need a little extra support to enjoy our classes comfortably.

Companion tickets are available for £20 + VAT and can be purchased alongside a full-price class ticket. They’re designed for a companion who is attending purely to support a participant, for example with translation, accessibility needs, or a disability.

Companion tickets are arranged by request. After purchasing a full-price class ticket, please email workshop@comptoirbakery.co.uk and we’ll be happy to help.

Companions are very welcome to be present during the class, but they won’t take part in the baking activities. As they won’t be baking, no apron is provided. 

To say thank you for joining us, companion ticket holders will enjoy a complimentary tea or coffee on arrival (excluding special drinks), as well as a snack during the break.

Please note that companion tickets are intended for support purposes only and aren’t suitable for children or as a replacement for a standard class ticket. Anyone wishing to actively participate in the class will need to purchase a full-price ticket.

To keep things fair for everyone, we may decline or withdraw a companion ticket if it’s not being used for its intended purpose.

5. Payment

The booking needs to be fully paid before the start of the lesson. There are no provisional bookings and the place has no guarantee until we receive full payment.

6. Refund policy:

If your written request is received more than 30 days before the event is due to begin, you will be entitled to a full refund of the amount paid, less the administrative fee. Every request should be emailed at workshop@comptoirbakery.co.uk. All request received later will not be considered. A fee of £15 + VAT per booking applies.

7. Rescheduling : 

Rescheduling of bookings is available provided you give at least 15 days' notice prior to the class. A fee of £15 + VAT per booking applies. Requests made less than 15 days prior to the class cannot be accepted.

8. No-Show Policy :

If a participant does not attend the class and fails to provide notice, this will be treated as a no-show. No refunds or rescheduling will be available for no-shows.

9. Waitlist Policy : 

If a workshop is fully booked, you may add yourself to the waitlist. The waitlist is not a confirmed booking and does not guarantee a spot in the workshop. When you join the waitlist, the system automatically creates a ranking based on sign-up order. If a spot becomes available, the first person on the waitlist will be contacted automatically and given the opportunity to book. If you do not respond or complete payment within the given timeframe of 30 minutes, the spot will be offered to the next person on the waitlist.

10. Company cancellation

In the unforeseen event that Comptoir Bakery has to cancel a class, we will process the full repayment of the booking.

We will keep the right to cancel any course at any time.

11. Lateness Policy :

Classes will start at the scheduled time, regardless of late arrivals. Late participants are welcome to join, but the workshop cannot be repeated for them. Participants are responsible for catching up on any missed content.

12. Acceptance :

By booking a class, participants acknowledge and agree to these Terms & Conditions. It is the responsibility of the participant to check class details (time, location, and requirements) before attending.

13. Retail Discount Policy:

Customers attending a workshop receive a 10% discount on retail shop items on the day of their workshop only. This discount is valid exclusively at the workshop location and cannot be redeemed at any other branch, including the Maltby location. The discount does not apply to pottery or ceramic items, alcohol, or any excluded products, and it cannot be combined with other offers. The discount must be used on the same day as the workshop and cannot be applied retroactively or on any other date.

14. Workshop Class Pass : Buy 4 Classes, Get the 5th Free :

Offer Details
The Workshop Class Pass entitles the holder to attend 5 workshop classes for the price of 4. The fifth class is provided free of charge as part of this promotional offer.

Validity Period
The pass is valid for 12 months (1 year) from the date of purchase. All classes must be booked within this period.

Expiry & Unused Classes
Any unused classes remaining after the expiry date will be forfeited. No extensions, refunds, or credits will be issued for unused sessions.

Non-Refundable
All Workshop Class Pass purchases are non-refundable and non-transferable to cash, whether used partially or in full.

Flexible Usage
The Workshop Class Pass is issued to a single purchaser (the “Pass Holder”) but may be used to book multiple spaces in a single workshop, provided that:

• All bookings are made by the Pass Holder, and

• The Pass Holder is responsible for managing and coordinating all attendees booked under the pass

The pass may be used for friends, family, or colleagues, but cannot be transferred or resold to another individual for independent use.

Ticket Type Restriction

The Workshop Class Pass is valid only for individual tickets. It cannot be used for duo tickets.

Changes to Workshops

We reserve the right to modify, reschedule, or cancel workshops where necessary. In such cases, we will offer an alternative date or class.

Cancellation & Rescheduling

All classes booked using the Workshop Class Pass are subject to the same cancellation and rescheduling policy as standard individual ticket bookings.

Availability

Workshops are subject to scheduling and availability. We do not guarantee availability for specific dates or sessions.

Misuse of Pass

We reserve the right to revoke or refuse use of the pass if misuse, abuse, or breach of these terms is suspected.

15. We provide

For this workshop, there’s no need to bring anything with you. We provide all the necessary equipment and materials to ensure you have a relaxed and enjoyable experience. You’ll also receive a recycled, branded paper bag, along with the appropriate box or paper, so you can safely take your pastries or baked goods home.

16. Use of the lesson content: Recipes and course material

We are very proud of our recipes and lessons, sharing and transmitting the knowledge is one of our values. You can share the recipes with your friends, family or colleagues. You cannot sell or make money out of our lesson material.

17. Use of the lesson content: Filming

You can film your lesson with any kind of equipment. The limit being it shouldn’t be on the way of the lesson. The teacher has full right to give you the right recommendations. We ask you to only film your work and not film the other attendants or teachers for privacy.

18. Privacy and liability

We do not store or share your credit card details. All other terms are on the page “Privacy”

Last update : 15.04.2026 

SECTION 21 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at enquiries@comptoirbakery.co.uk 
Our contact information is posted below:
Comptoir Bakery
98 Druid Street, London, England, SE1 2HQ United Kingdom